CUSTOMER SATISFACTION PROMISE AND POLICIES WITH Q/A FROM ART OF ED BEARD

 

When you purchase from www.edbeardjr.com , the source for all the fantasy art of Ed Beard Jr. related products, you can be 100% assured that you will receive NEW and officially Licensed certified merchandise.  We are the home offices of Ed Beard Jr. and in most cases Manufacture our own products, from the Limited Edition prints, Art Books, mugs, mousepads, bookmarks, and more. We also license Ed’s art to various top quality manufacturers who create wonderful products that meet Ed’s scrutinizing eye.

All of Ed’s autographed works are hand signed by himself, so you can be sure to get the real macoy!

Our team is comprised of Ed, his family and several dedicated friends who were collectors of Ed’s works until they opted to become more involved with the ever growing business that surrounds Ed’s works.

What this means to you the customer is that all of our items will be prepared and packed with the utmost care to insure a safe arrival at their new home.  It also means that if you have a question or concern that a friendly “ English speaking “ ( we do not out-source our customer service) person will address all of your concerns to your satisfaction.

Occasionally “Murphy's’s Law” comes into play be it a shipping problem or damaged package due to shipping, if this occurs simply keep all packaging and contact us right away and we will immediately send out a replacement.  We insure all of our packages so there is no wait time for replacement.

In short, we are all collectors and fans of the fantastic and know how we would like to be treated.  You can be assured that we will treat you as we ourselves would want to be treated.

Ed very much appreciated all the support his collector family has given him through the years and wants to make sure that his ever growing NEW customers enjoy the journey and collecting experience at www.edbeardjr.com

 Thank You

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We are happy to be with our new host server with a new User Friendly store shopping experience.  As always we still offer FREE shipping  (in the continental US) on all Art Prints! 
We also know that we are the one of the best priced online stores for any items that do require shipping charges.  We charge ONLY for the shipping fees we pay, NO handling charges like other online stores charge!

ORDERING INFORMATION AND Q/A


PAYMENT:

Visa, Mastercard, Discover, American Express, PayPal, money order, certified check or personal check. Sorry, we cannot accept CODs. (Please do not send cash.)

Payment for Canadian or Overseas orders, please send Postal or Bank Money Orders in US Funds only:

additional questions? call 1-570-547-1710 orders@edbeardjr.com

For check or Money orders make payable to:

Art of Ed Beard Jr.

Ship to:

Art of Ed Beard Jr.

PO BOX 302

Muncy, PA 17756

 

DELIVERY:

For all orders please be assured that we will process your payment within 2-4 business days of receipt of funds or clearance of funds at that time. Shipping durations for US and Canada are usually maximum of 7 business days.

All overseas packages delivery times depend on which shipping option the customer wants to pay for. Overseas shipping charges are based on US Government Post Office priority mail and we require the package to be insured. If you want your package sooner, PLEASE CONTACT US FOR EXPRESS RATES.

 

PRICES:

We reserve the right to impose all current retail prices at point of purchase as listed on this web site. These prices shall supersede all other NON-CURRENT magazine or other promotional advertisements. With the exception of discount coupons.

 

RETURN POLICY:

If a product is damaged or defective, we will be more than happy to exchange it for an exact replacement, we will pay for all shipping in this case. We do not accept returns for any other reason.

 

PHONE OR SECURE ON-LINE CREDIT CARDS ORDER:

We are pleased to announce we have a secure SSL to process your on-line credit card orders. We use the highest standard and newest encryption technology. We do not keep your credit card information on file electronically or on paper.

 

Purchase with confidence of your privacy with our On-line Secure Shopping Store.

We are PCI compliant and have passed the most scrutinizing of Merchant requirements to be as hack proof as technologically possible. These regulations are strictly enforced and dictated by the PCI standards council made up of the major Brands of Credit card companies

 

We are also available to take your credit card orders toll free at:

1-570-547-1710

 

A NOTE TO PARENTS:

Please view our entire web site with your minor children so that you can feel confident that our fantasy, horror and science fiction theme posters and prints do not contain any subject that you might object to. We pride ourselves in maintaining a strictly artistic and non-pornographic or questionable subject matter free site. Please note that any mild nudity is presented in a non-sexual manor and is in no way demeaning or intended to be anything other than the artistic glorification of the human body.

We encourage you to evaluate our site prior to allowing minors to view and/or order our products. All credit card orders must be placed by the individual whose name appears on the card.

 


FAQ (Frequently Asked Questions)

 

Q. HOW DO I KNOW THE AUTOGRAPH ON MY POSTER / CARD IS AUTHENTIC?

A. We guarantee our autographs are 100% authentic. One of our staff is always present when autographs are done to insure their authenticity.

You may also want to request a personalise name signing to someone specific by the artist on the print or mat(if one is applicable). Just include those details in the comment field during checkout.

Q. WHAT HAPPENS IF AN ITEM I ORDERED IS OUT OF STOCK?

A.We monitor our web site very carefully to insure products that are sold out are removed promptly; however, mistakes do happen. If an item is sold out, we will refund your money immediately unless there is another item you would like to order that is of equal or less value that we can send you as a replacement.

Q. WHO DO I ADDRESS MY CHECK / MONEY ORDER TO?

A. All checks or money orders are to be made payable to

Art of Ed Beard Jr.

PO BOX 302

Muncy, PA 17756

Q. DO YOU ACCEPT BUSINESS CHECKS?

A. Yes, we accept all business / corporate checks with the appropriate signatures.

Q. IS THERE A DELAY WHEN PAYING BY CHECK?

A. Yes, checks take a minimum of 5 business days to verify clearance of funds. However, if you have your bank certify your check we do not need to delay for clearance of funds.

Q. WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?

A. It is very important to keep all packaging! If a package arrives damaged, call us toll free 1-570-547-1710 right away! We will then pursue getting the package picked up by The courier and while we wait for insurance claims, we reimburse you immediately. We will either send you out a replacement right away or refund your money.

 

Q. WHAT IF I WANT TO CHANGE MY ORDER or request a specific numbered edition?

A. If you contact us prior to your order being shipped out we will be happy to make any necessary adjustments to the order. We can replace images that are of the same value.

However, we cannot save specific numbers from the limited editions. Limited editions are randomly picked.

We do offer our Artist Proof Collectors the option to PRE ORDER new releases that way they can opt for the lowest possible number AP and even request a certain number. We will always do our best to make that happen for our Artists proof collectors and Prerelease orders. Artist Proof Prints are the cream of the crop and usually is printed on higher quality paper and inks than the run of the mill press print. The proofs generally are limited to 100 copies or less and are always hand selected by the artist on press. You will note the mark near the signature on the print (A/P) that signifies that the art print is an Artist Proof Print.Please e-mail us if you would like to be placed on the automatic Artist proof list to be notified when a new image becomes available. e-mail here.

Q. HOW DO I ORDER ORIGINAL ART?

A. To find out more about Original art, please check our Original Art Gallery. Please note that all original art for sale comes with a certificate of appraised value and do not necessarily reflect the final sale price. We customarily will release original art for as much as 50% lower than appraised values. We quote upon request. click. Or e-mail us at art quote?

Q. DO YOU WHOLESALE?

A. Please click here to learn more about our wholesale opportunities.

 

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